SQUAD

More roles at SQUAD

Intern (L1 Technical Support Engineer)

Work from home

Remote role where the employee must remain based in a particular country.

Ukraine only

From the employer's advert: Remote working mode is available within Ukraine only

Employer listed it 5 days ago · Added 5 weeks ago

Been open since 5 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Ukraine only

Timezone

Not stated

Contract

Full-time

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Competitive compensation and perks.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Ukraine. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Kyiv; Lviv; Remote, Kyiv, Lviv, Remote"

What Nomaders makes of it

Residency required in Ukraine
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Team Summary

Our Engineering Support Team is a key element in the device launch process. We assist stakeholders by monitoring performance metrics and providing on-demand reporting that directly enables critical product decisions.

Job Summary

We are looking for a highly responsible, detail-oriented, and passionate Intern Tech Support Engineer to join our team. In this role, you will work with terabytes of data from tens of device models deployed to millions of active users in the field. Operating within a fast-paced environment and a tight release schedule, you will run SQL queries, triage tickets, and ensure data accuracy according to established guidelines.

Our team actively leverages modern tech: our workflow heavily relies on intense AI tool usage, including advanced prompting and sub-agentic workflows, so a candidate eager to work alongside AI tools will thrive here.

Responsibilities and Duties

Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines.

Perform basic triaging of incoming tickets and investigate metric anomalies.

Gather and organize input data for engineers (such as device lists, environment setups, and metric patterns).

Follow process instructions and carefully verify your output before submitting it for review or sharing it with stakeholders.

Qualifications and Skills

Good understanding of SQL basics to write simple queries and pull necessary data.

Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).

High attention to detail, strong sense of responsibility, self-motivation, and the ability to ask questions when encountering new areas.

At least an Intermediate level in both written and spoken English (B1).

Nice to have

Basic experience with data & analytical tools (Amazon Redshift, AWS Athena, Tableau, Splunk).

Basic scripting skills (Python, Bash) for task automation.

Familiarity with AI tools / basic prompting to speed up routine work

We offer multiple benefits that include

The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member

Competitive compensation and perks.

Gig-contract (6 months)

21 paid vacation days per year, paid public holidays according to Ukrainian legislation

Requirements

·Good understanding of SQL basics to write simple queries and pull necessary data.
·Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).
·High attention to detail, strong sense of responsibility, self-motivation, and the ability to ask questions when encountering new areas.
·At least an Intermediate level in both written and spoken English (B1).

Benefits

·The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
·Competitive compensation and perks.
·Gig-contract (6 months)
·21 paid vacation days per year, paid public holidays according to Ukrainian legislation
·Medical insurance is provided from day one. Sick leaves and medical leaves are available

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at SQUAD, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.