Sezzle
Chargeback Operations Analyst
Remote work allowed only within certain countries or regions.
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Data
This employer didn't state pay. Jobs like this usually pay around $135k–$230k a year, a typical range taken from 578 data roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Mexico, United States.
What the employer says
- Source listing states candidate location: "Mexico, Remote, Latin America [Remote]"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the Role:
We are seeking a talented and motivated Chargeback Operations Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.
As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm CST.
Due to the requirements of the position, only English resumes will be accepted.
What You'll Do:
Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
Understand our systems and tools; investigate account patterns through data analysis.
Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
Handle escalations from internal and external stakeholders in a professional and efficient manner.
What We Look For:
Bachelor's degree from an accredited institution
Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents
Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
Attention to detail and ability to multitask
Excellent problem-solving and analytical skills
Strong business judgment and communication skills
Ability to self-start and work with minimal supervision after training
Able to work through holidays
Requirements
- ·Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
- ·Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis.
- ·Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
- ·Understand our systems and tools; investigate account patterns through data analysis.
- ·Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Sezzle, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
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