PlanetScale
Enterprise Support Engineer
Remote work allowed only within certain countries or regions.
APAC, Europe
Employer listed it 8 weeks ago · Added 5 days ago
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
$120,000 to $200,000
Location
APAC, Europe
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in APAC, Europe.
What the employer says
- Source listing states candidate location: "Remote - NA, APAC, EMEA, Remote - APAC, Remote - EMEA, Remote - NA"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.
What's the job to be done?
You will advise and handle support requests from enterprise customers on the PlanetScale platform.
You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
You will be part of an on call rotation for high priority issues.
These attributes best describe you…
You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.
You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.
You can operate independently, but you know when you are in too deep and need to ask for help.
You know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.
What you will need
Experience supporting production databases and applications, preferably at scale.
Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases
Working knowledge of Kubernetes.
Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
What else will help you be successful
Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP
Experience with cloud platforms (AWS, GCP, Azure)
Knowledge of monitoring, observability, and debugging tools
Contributions to open-source projects, especially in the database or infrastructure space
Why PlanetScale
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at PlanetScale, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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