NetBird
Technical Support Engineer
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 3 months ago · Added yesterday
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Europe
Work style
Async
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "+/-1 Central European Time/Remote, Eastern Standard Time/Remote, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
🏢 Who we are
A team from Germany with the vision to make advanced network security accessible for everyone
We are a software company developing an open source zero-trust network security platform that is both easy to use and affordable for teams of all sizes and budgets. Our mission is grounded in a simple yet powerful belief: secure private networking is a fundamental right of every modern company.
Since our launch on GitHub in 2021, we have gained trust among thousands of companies seeking secure and seamless solutions for connecting remote employees and infrastructure. By replacing traditional centralized VPNs, NetBird has become a trusted choice for modern network security, connecting today hundreds of thousands of users and machines worldwide. Our open source, community-driven approach has been a key driver of our success. We listen to our users, and their input helps us make network security better for everyone.
Want to see what we're working on? Check out our GitHub repo at https://github.com/netbirdio/netbird or https://netbird.io/knowledge-hub
✏️ What you will do
As a Technical Support Engineer, you’ll provide technical assistance to our growing user base. In this role, you’ll work directly with customers to help them deploy and troubleshoot NetBird’s platform, ensuring a seamless and satisfying user experience. You’ll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.
Specifically, you will:
Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
Update and create documentation around the product
Partner with our sales and engineering team to ensure customers’ needs are met effectively.
Participate in team discussions to improve support processes and share insights with the broader team.
Advocate for product improvements and contribute to the team's continuous development.
If you've read this and thought, "That sounds like me!" - there's no need to keep reading; we should definitely have a conversation. However, if you're unsure about the kind of experience we're looking for, the following details should provide some clarity.
🔎 What we are looking for
We’re looking for someone who thrives in a collaborative environment and loves helping customers succeed.
Must-Haves
3+ years of experience in a technical support role, ideally within a SaaS or network security company.
Strong knowledge of networking concepts, including protocols and routing.
Excellent written and verbal communication skills for email, chat, and async discussions.
A proactive attitude and the ability to think on your feet while solving complex customer issues.
Nice-to-Haves
Hands-on experience with VPN technologies or zero-trust networking.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at NetBird, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.