Octus

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Senior Client Support Specialist

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Residency required in United States

Employer listed it 2 months ago · Added 5 weeks ago

Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

$110,000 to $125,000

Location

United States only

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - US"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, and much more. Role

The Senior Client Support Specialist is responsible for support of the Sky Road Product Suite. They will be responsible for supporting existing client trade workflows, onboarding new client funds, onboarding new client trade workflows, supporting client permission models and roles, configurating and supporting application layouts, and the troubleshooting of daily support issues.

The Senior Client Support Specialist will work closely with the Sky Road COO to document and develop enhanced support processes for trade workflows, trading templates, and application permission matrices for all Sky Road clients. They will also be responsible for application layout consistency across the Sky Road modules.

The client support team is the front line of support to all Sky Road clients. The Senior Client Support Specialist will communicate with the development team on issues that require escalation. They will also work with the project management team to assist with the onboarding of new clients and to understand and document new client workflows and permissions. The Senior Client Support Specialist will also assist with client onboarding related configuration and testing.

The Sky Road technology team consists of front-end developers, server-side developers, and data developers. The technology teams closely collaborate with each other, the client services team, and senior management to deliver the latest features into the Sky Road products. This role will ensure the client’s experience is a success.

Key Responsibilities

Client Support Responsibilities:

Support of Sky Road client trade workflows and templates

Support of Sky Road client permission and role models

Onboarding new client trade workflows and templates

Onboarding new client funds and fund attributes

Documentation of client trade workflows, trading templates, and permission models

Ownership and support of application layout consistency

Communicate and escalate with the development team on support issues

Coordinate with project managers on client onboarding

Required Qualifications:

Experience working in a support capacity

Experience with Trade and Order Management systems or workflows

Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products

Strong Excell skills. Must possess the ability to join, pivot and summarize data

Ability to troubleshoot support issues

Requirements

·Experience working in a support capacity
·Experience with Trade and Order Management systems or workflows
·Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products
·Strong Excell skills. Must possess the ability to join, pivot and summarize data
·Ability to troubleshoot support issues

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Octus, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.