Mid-Market Account Executive

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

As a Mid-Market Account Executive at Nextiva, you'll help organizations transform how they connect with customers through AI-powered customer experience, contact center, and business communications solutions. This is a true hunter role focused on acquiring and growing relationships with mid-market organizations navigating digital transformation and AI adoption. You'll work with a growing portfolio of CX, CCaaS, UCaaS, and AI solutions while partnering closely with marketing, channel partners, and sales development teams to build pipeline and close complex opportunities.

You'll join a team selling one of Nextiva's most strategic growth areas, helping organizations leverage AI, automation, and customer experience technology to drive measurable business outcomes. If you're energized by creating opportunities, managing sophisticated sales cycles, and helping customers solve meaningful business challenges, you'll find significant opportunity to make an impact here.

What You'll Do:

Drive New Business Growth: Consistently achieve and exceed quota by acquiring new mid-market customers and expanding existing opportunities across Nextiva's CX, contact center, communications, and AI portfolio

Generate Pipeline: Build and maintain a healthy pipeline through outbound prospecting, strategic account penetration, referrals, networking, partner relationships, and inbound opportunities

Navigate Complex Sales Cycles: Manage opportunities involving multiple stakeholders, champions, influencers, and decision-makers from discovery through close

Understand Customer Challenges: Conduct consultative discovery to uncover business objectives, operational challenges, customer experience gaps, and growth opportunities

Develop Strategic Account Plans: Create and execute account strategies that drive engagement, build executive relationships, and expand opportunity within target organizations

Deliver Compelling Solutions: Present and demonstrate Nextiva solutions in a way that connects technology capabilities to measurable business outcomes

Manage Opportunities Effectively: Utilize established sales methodologies and CRM best practices to maintain pipeline health, forecast accurately, and advance deals efficiently

Leverage AI-Powered Sales Tools: Use AI-enabled tools and automation to improve prospecting, personalize outreach, accelerate research, and increase productivity

Apply Data-Driven Selling Practices: Utilize AI insights, customer intelligence, and sales analytics to prioritize opportunities, strengthen account strategies, and improve forecasting accuracy

Partner Cross-Functionally: Collaborate with sales development, solutions consulting, marketing, channel partners, customer success, and product teams to deliver exceptional customer experiences

About You:

Industry Experience : 5+ years of successful B2B sales experience, preferably within CX, CCaaS, UCaaS, conversational AI, customer engagement technology, or related SaaS solutions

Mid-Market Sales Expertise: Experience managing complex sales cycles involving multiple stakeholders and decision-makers

Prospecting Mindset: Demonstrated success generating pipeline through outbound prospecting and account development activities

Sales Methodology Knowledge: Familiarity with structured sales methodologies such as MEDDPICC, Customer-Centric Selling, Challenger, or similar frameworks

Communication Skills: Exceptional verbal, written, and presentation skills with the ability to build credibility across technical, operational, and executive audiences