Mercury
More roles at MercuryPayroll Operations Specialist
Remote work allowed only within certain countries or regions.
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
$85,500 to $96,200
Location
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Finance
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
- Pay
You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in United States, Canada.
What the employer says
- Source listing states candidate location: "San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Any Office or Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About the Role & Team
The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. You’ll own operational workflows across state registrations, employer account maintenance, workers’ compensation, business registrations, and related requirements.
You’ll work closely with Payroll Operations, Customer Support, Benefit, government agencies, insurance carriers, and external partners to resolve issues and deliver a strong customer experience.
What You’ll Do
Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers’ compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
Investigate and resolve registration, account access, policy, coverage, and other operational issues.
Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
Identify recurring issues and improve processes, documentation, controls, and automation.
Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
Support other Payroll Operations initiatives and duties as business and team needs evolve.
What We’re Looking For
2+ years of experience in payroll operations, state or business registrations, workers’ compensation, insurance operations, compliance operations, or a related field.
Strong ownership and ability to manage work from intake through resolution with limited oversight.
Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
Excellent attention to detail with the ability to manage multiple deadlines and workflows.
Strong written and verbal communication skills with a customer-focused approach.
Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
Curiosity and willingness to develop deep subject-matter expertise.
You May Be a Great Fit If You Have
Experience with multi-state employer or business registrations and account maintenance.
Requirements
- ·Experience with multi-state employer or business registrations and account maintenance.
- ·Experience with workers’ compensation policy administration, renewals, audits, or carrier relationships.
- ·Experience with FQAL, RAA, SOI, or other business compliance filings.
- ·Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Mercury, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 29d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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