Maven Clinic

Care Coach

Work from home

Remote role where the employee must remain based in a particular country.

United States only

Employer listed it 5 days ago · Added yesterday

First listed 5 days ago and still open.

Salary

$62k to $73k per year

Location

United States only

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote"
Job description states: "US-based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

TIME 100 Most Influential Companies (2023, 2026)

Fortune Change the World (2024)

CNBC Disruptor 50 List (2022, 2023, 2024)

Fortune Best Workplaces for Millennials (2024)

Fortune Best Workplaces in Health Care (2024)

Fast Company Most Innovative Companies (2020, 2023)

Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to adapt and grow as we implement data-driven strategies for improving the lives of our members through a shared coaching model. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher risk members.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts:

Tuesday - Saturday: 11am-7:30pm EST

Tuesday - Saturday: 3pm-11:30pm EST

Monday - Friday 3pm - 1130pm EST

What You’ll Do:

Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change

Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design

Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach

Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members

Move fast to assess member knowledge and barriers and provide personalized health education to members across varying ages, backgrounds, cultures, and literacy levels

Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps

Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action

Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed

Requirements

·1- 2+ years experience in clinical work as a nurse (RN) with focus on patient education, motivational interviewing, and driving clinical outcomes
·Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care (trying to conceive, undergoing fertility treatment)
·Training and experience coaching individuals to achieve specific health outcomes (ie, medication management, nutrition and exercise goals, managing blood pressure)
·Ability to remain flexible with changes, work efficiently to meet member demand and have a growth mindset
·Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes

Benefits

·Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
·Whole-self care through wellness partnerships
·Hybrid work, in office meals, and work together days
·16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
·Annual professional development stipend and access to a personal career coach through Maven for Mavens

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Maven Clinic, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.