Coach Manager

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated.

Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.

Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.

Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

InStride Health is seeking a Coach Manager to lead and develop a team of coaches delivering high-quality, evidence-based support to our patients and families. Reporting directly to the Senior Director of Coaching, you will provide day-to-day people leadership, performance management, and operational oversight for your team while serving as an important connection point between coaches and the broader Coaching Department.

In this role, you will foster a high-performing, growth-oriented team while ensuring consistent care quality, team performance, and effective day-to-day operations. You will partner closely with clinical and operational leaders to support care delivery, address team and patient needs, manage capacity, and ensure coaches have the guidance, feedback, and resources they need to succeed. You will also contribute to the continued growth and evolution of the Coaching Department through cross-functional collaboration and shared team insights.

Key Responsibilities

Lead, support, and develop a team of coaches, fostering a culture of accountability, collaboration, and continuous growth.

Provide ongoing coaching, feedback, and performance management to help team members meet role expectations and develop their capabilities.

Manage core people-leadership responsibilities, including recruiting, interviewing, performance reviews, goal setting, time and attendance, and addressing performance or conduct concerns.

Provide oversight to ensure coaches deliver high-quality, evidence-based care aligned with InStride standards and established clinical, operational, and safety expectations.

Partner with therapists and other members of the care team to address complex patient needs, care concerns, and escalations, using sound judgment about when additional support is needed.

Manage team capacity, coverage, and workload to support sustainable care delivery, including providing occasional direct coaching coverage when needed.

Monitor team performance, care quality, and operational trends, using data and team insights to identify strengths, address gaps, and inform decisions.

Support consistent adoption of department processes, workflows, and care-delivery updates across the team.

Represent the coach experience and team needs in partnership with clinical, operational, product, and other cross-functional teams.

Share team insights and feedback to inform improvements to care delivery, workflows, technology, and the overall coach experience.

Support department initiatives and organizational priorities while contributing to a connected Coaching culture and sharing effective practices across manager teams.

What You Need to Succeed in the Role

Bachelor's degree in Psychology, Counseling, Social Work, or a related behavioral health field required.