Keeper Security

More roles at Keeper Security

Systems Support Engineer (Night Shift)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 11 days ago · Added 5 weeks ago

Been open since 5 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Contract: Not mentioned in the advert
Experience asked for: 5+ years of experience in IT Management and System Administration
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, US"
Job description states: "based in the Chicago"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Description

Keeper is hiring a driven Systems Support Engineer (Night Shift) to join our B2B support team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Shift: Monday - Friday, 6:00pm-2:00am CT

Responsibilities

Provide exceptional customer service while responding to phone, e-mail and online requests for technical support

Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle

Assist customers in the installation and deployment of Keeper’s software products

Track and monitor all support cases to ensure timely resolution and follow-up

Clearly identify, document, and find solutions for customer issues and product problems

Escalate critical customer situations to the appropriate level of management and engineering expertise

Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

5+ years of experience in IT Management and System Administration

Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting

Experience working with Single Sign On (SSO) environments

Experience setting up and configuring Active Directory

Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP

Excellent command of Linux Shell and PowerShell

In depth knowledge of prem/cloud/hybrid environments

Requirements

·5+ years of experience in IT Management and System Administration
·Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
·Experience working with Single Sign On (SSO) environments
·Experience setting up and configuring Active Directory
·Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP

Benefits

·Medical, Dental & Vision (Inclusive of domestic partnerships)
·Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
·Voluntary Short/Long Term Disability Insurance
·401k (Roth/Traditional)
·A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Keeper Security, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.