Keeper Security
Consumer Support Specialist (Weekend Shift, Sunday - Thursday)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 days ago · Added yesterday
First listed 2 days ago.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, US"
- Job description states: "based in the Chicago"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Keeper is hiring a passionate Technical Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .
About the Role
Join a close knit group of support specialists who are crushing it in our industry's space. The Technical Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information.
Shift: Sunday - Thursday, 8:30am - 5pm CST
Responsibilities
Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
Recognize, document, and alert management of trends in customer calls, chats or emails
Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
Apply a positive and professional attitude and image for all customers and stakeholders
Maintain quality in a fast-paced environment
Ability to uphold company policy and procedures
Maintain confidential data and and customer information
Follow outlined procedures as they pertain to support team guidelines
Ability and drive to perform other core role functions as assigned by management
Requirements
1+ years of experience in a customer service or support role or equivalent training and certifications
Hands-on proficiency in Microsoft Office Suite and GSuite
Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
Must have strong typing skills - i.e. 40+ wpm
Must be polite, organized, punctual and detail oriented
Empathetic and patient with a customer first mindset
Requirements
- ·1+ years of experience in a customer service or support role or equivalent training and certifications
- ·Hands-on proficiency in Microsoft Office Suite and GSuite
- ·Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
- ·Must have strong typing skills - i.e. 40+ wpm
- ·Must be polite, organized, punctual and detail oriented
Benefits
- ·Medical, Dental & Vision (Inclusive of domestic partnerships)
- ·Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- ·Voluntary Short/Long Term Disability Insurance
- ·401k (Roth/Traditional)
- ·A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Keeper Security, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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