Keeper Security
B2B Customer Support Representative
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 3 weeks ago · Added 5 days ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, US"
- Job description states: "based in the Chicago"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Description
Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.
About Keeper
Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com .
About the Job
As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Responsibilities
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Requirements
1+ years of experience in a business to business (B2B) technical support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with clients
Preferred
Bachelor's degree
Salesforce experience
ServiceNow experience
Technical proficiency with smartphones, tablets and computers
Requirements
- ·1+ years of experience in a business to business (B2B) technical support role
- ·Experience with Google Docs and MS-office tools
- ·Excellent communication and presentation skills, both written and verbal
- ·Ability to work independently and as part of a team in a fast-paced, high-growth environment
- ·Proven history of maintaining a high level of professionalism with clients
Benefits
- ·Medical, Dental & Vision (Inclusive of domestic partnerships)
- ·Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- ·Voluntary Short/Long Term Disability Insurance
- ·401k (Roth/Traditional)
- ·A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Keeper Security, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $50k to $80k per year · You'll be taken to the employer's careers page.