Keeper Security
Senior Director, Enterprise Account Management
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 6 days ago · Added 5 days ago
First listed 6 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
This employer didn't state pay. Jobs like this usually pay around $175k–$255k a year, a typical range taken from 218 lead-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, US"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Description
Keeper Security is hiring a Senior Director of Enterprise Account Management to drive revenue retention, customer expansion, and long-term account growth within Keeper’s enterprise customer base. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates in national locations.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for leading Keeper’s enterprise account management strategy.
About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .
About the Role
The Senior Director of Enterprise Account Management will report to the Senior Vice President of Global Customer Success and work in tandem with other global CSM leaders. This role will be responsible for leading Keeper’s enterprise account management organization, with a focus on driving revenue retention, expansion, renewals, upsell, and long-term customer growth. This role requires a seasoned sales and account management leader with a proven track record of exceeding revenue targets, building high-performing teams, managing complex enterprise customer relationships, and developing scalable processes that improve customer health, product adoption, and net revenue retention.
This leader will be responsible for strengthening Keeper’s existing customer revenue engine, improving forecast accuracy, scaling account management best practices, and ensuring Keeper continues to expand its footprint within strategic enterprise accounts.
Responsibilities
Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base
Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success
Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes
Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team
Drive predictable revenue retention through a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio
Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities
Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios
Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts
Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth
Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts
Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities
Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios
Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention
Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement
Requirements
- ·7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership, with a proven track record of exceeding revenue retention and expansion targets
- ·Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions in the enterprise market
- ·Proven ability to develop and execute strategic account management plans and implement enterprise renewal, expansion, and customer growth best practices at scale
- ·People management experience and a passion for attracting, developing, coaching, and retaining high-performing account management talent
- ·Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention
Benefits
- ·Medical, Dental & Vision (inclusive of domestic partnerships)
- ·Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- ·Voluntary Short/Long Term Disability Insurance
- ·401K (Roth/Traditional)
- ·A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Keeper Security, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
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Typically $175k to $255k per year · You'll be taken to the employer's careers page.