Senior Sales Engineer

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - As a Senior Sales Engineer at Instacart, you'll have a unique opportunity to drive adoption of our flagship, industry leading ecommerce products and services directly to the largest retailers in North America and across the globe. This role requires you to lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. With your expertise, you'll guide customers through the sales cycle, providing both technical and product knowledge. Collaborating with cross-functional teams will give you a holistic understanding of Instacart's technical capabilities.

About the Team - You’ll join our Sales Engineering team, working at the intersection of Business Development, Product, Engineering, and Enterprise Solutions. We collaborate as one team to bring Instacart’s ecosystem to life for partners—aligning technical capabilities with strategic goals, informing product roadmaps with customer insights, and ensuring seamless handoffs into implementation. We value executional excellence, clear communication tailored to diverse audiences, and creative problem-solving that moves the business forward.

About the job

Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services

Prepare for and lead technical discussions with teams ranging from executive level business stakeholders to engineers/developers, with the ability to tailor relevant content for the wide range of audience

Gain a deep understand of the ever-changing Instacart eco-system to successfully provide consultative services to partners and business stakeholders

Continually build technical knowledge and capabilities by interfacing with Instacart’s product and engineering teams as you will represent both to customers and business teams

Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans to ensure successful implementations

Define internal processes and requirements to ensure these are accounted for during early stages of scoping

Identify new opportunities from discussions with potential customers and market trends and provide feedback to Product teams to ensure we are building the right products for the market

Create and maintain technical sales material to scale sales process

Able to manage multiple work streams across multiple customers

ABOUT YOU

Minimum Qualifications

6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role

Strong experiences selling technical products and solutioning/scoping integrations into client’s unique environments

The ability to develop and own technical presentations and communications

Excellent communication skills with the ability to balance complex technical concepts with business values