Account Director

The Role

Lead and grow strategic client partnerships across some of the world's most ambitious brands, helping shape experiences at the intersection of experiential, technology, retail, content, and culture. As an Account Director, you'll serve as a trusted client partner, building executive relationships, identifying opportunities for growth, and working with cross-functional teams to manage and deliver exceptional work.

In this position, you will act as a trusted client advisor, strategic thinker, and team guide. Working alongside Creative, Production and Technology teams, you will execute high-impact initiatives and address key organizational goals. Beyond exceptional execution, your impact relies on establishing deep, enduring client connections that cultivate long-term growth, expanded opportunities, and organic revenue.

What You'll Do

Provide strategic and tactical leadership while building trusted relationships with all client stakeholders.

Service more than one account at a time.

Champion the client's business objectives while ensuring creative excellence and flawless execution.

Build trusted relationships with stakeholders at every level of client organizations, becoming a valued advisor beyond individual projects by anticipating client needs, identifying opportunities to deepen partnerships and proactively expanding Hovercraft's impact within existing accounts.

Partner closely with Creative, Production, and Technology to strengthen the overall Client relationship, achieve tactical internal goals, and develop integrated solutions.

Partner with the Production team and Creative leads to shape scopes of work, establish expectations, and educate clients on our process.

Ensure pod financial health across projects by partnering with Production on budgets, staffing, forecasting, and resource planning.

Co-lead project briefing with Creative Directors.

Collaborate with Executive Leadership on account planning, organic growth opportunities, and strategic client initiatives and help scale the account discipline with a unique perspective on how Hovercraft can differentiate amongst the competition.

Existing Business: Foster growth by identifying and assessing opportunities with existing client ecosystems.

New Business: Support growth efforts with warm and cold outreach, participate in pitch material development with the sales & creative teams.

Forecast and report on client programs: Track program performance and provide useful insights to leadership to support business operations and strategic planning.

Proactively manage risk and client satisfaction: Identify issues, conflicts, or disruptions early and drive effective solutions that protect the client relationship and the work.

Serve as the primary communication channel for realignment of scope, timing, budget and other client requests or actions that have the potential to impact Hovercraft's ability to execute a project or critical workstream.

What We're Looking For

Remote/Hybrid - Portland or LA metro based with the ability to travel to key client meetings and activations

8+ years of experience in Account Management or Client Services within a leading experiential, creative, integrated, or innovation agency.

Proven experience leading integrated brand programs from strategy through execution for enterprise-level clients.

A track record of building trusted client relationships that lead to long-term partnerships and continued business growth.

Deep understanding of complex client organizations and the ability to navigate multiple stakeholders with confidence.