Salesforce Administrator

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc. , HousingWire , and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

As a Salesforce Administrator on our Sales Operations team, you'll build, maintain, and troubleshoot the Salesforce processes our largest teams rely on every day. Salesforce is the main system used by Sales, Investment Support, and Investment Operations, and you'll work across all three teams to scope and deliver projects.

In this role, you’ll work on a wide range of hands-on administration and development projects, with a heavy focus on Flows. You're a great fit if you hold your Salesforce Administrator Certification, have solid experience building and debugging Flows, and enjoy digging into the "why" behind a tricky issue as much as building the fix.

What you’ll do:

Partner with Sales Ops and adjacent teams, including Sales, Investment Support, and Investment Operations, to support Salesforce initiatives

Gather requirements and map how they interact with each part of the investment process

Help define project scope and keep timelines on track

Design, build, test, implement, and maintain Flows (record-triggered, screen, scheduled, autolaunched) that meet business requirements

Follow Salesforce best practices in every build, including bulkification, error handling, minimal DML in loops, and avoiding recursive triggers

Troubleshoot and debug existing Flows, including tracing failures across multi-flow chains and integration touchpoints

Support the Sales Operations Analysts with root cause analysis (RCA) on internal support cases

Stay current on the major Salesforce releases each year and identify new features that would be useful for the team

Support any configuration changes required by new releases

Support Salesforce deployments across sandbox environments and make sure changes transition smoothly

Contribute to regular security checks so our org stays compliant with the latest security settings and policies

Help refresh and configure our sandbox environments, with guidance, and keep them in sync with production

Document project progress and maintain technical documentation for changes to Salesforce processes

What you bring:

2+ years of experience as a Salesforce Administrator or in a related role

Salesforce Administrator Certification