Sales Development Representative | France | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

As a Sales Development Representative (SDR), you will focus on three core missions. One, you will help our users and prospects navigate their Grafana journey by engaging with and listening to them in order to provide them with appropriate resources and guidance. Two, with these learnings, you will partner with our Sales Team to connect with other influential people in these organizations to identify new business opportunities that are the pipeline for our company’s revenue goals by partnering proactively with our Sales Team. And three, you will develop valuable, transferable skills to help you achieve your career goals. By fulfilling our three core missions, you will contribute importantly to Grafana Labs’ community and business goals.

We understand that our commercial success is linked to our open source DNA and users’ success with our software. As such, we want team members who can effectively leverage this connection and help support the long-term health of our company.

In this role, you will balance reactive and proactive work, responding to inbound inquiries as well as outreaching to target accounts. You will need to research and have a detective mindset in order to craft thoughtful, value-add messaging; and you’ll need to be confident driving business conversations on the phone. You will need to know how to use AI as a tool to constantly improve your productivity.

This is a demanding and rewarding role. It is a fast-paced and challenging environment. While our company is growing sustainably, we still have a lot of building and improving to do. And we do this work together with our teammates from more than 15 different countries. We're looking for driven, humble, technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team to join, whether you’re just starting your career or looking to pivot into the tech industry. You’ll have managers and teammates that care deeply about you as a professional and human, and you will learn more than you thought possible.

What You’ll Be Doing:

Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends

Follow up on inbound leads effectively and efficiently

Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone

Use Salesforce and Grafana dashboards for lead and account management and research

Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn

Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them

Consistently meet new business opportunity and pipeline targets

Collaborate with cross-functional teams such as marketing and sales to win as a team

What Makes You a Great Fit:

Fluent in French and English (written and spoken)

Open to feedback and coaching, always looking for ways to improve

Clear and concise written and verbal communication style

Excellent organizational skills and the ability to prioritize many tasks and demands

Willingness and ability to take on any task - no matter how small or big - with a focus on quality

Resourceful and proactive in an environment that is constantly evolving