GitLab

Manager, Customer Success

Region Restricted

Remote work allowed only within certain countries or regions.

North America

Employer listed it 10 days ago · Added 8 days ago

First listed 10 days ago and still open.

Salary

Not stated

Location

North America

Work style

Async

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: How GitLab Supports Full-Time Employees
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in United States, North America.

What the employer says

Source listing states candidate location: "Remote, United States, North America, United States of America"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

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No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

As a Manager, Customer Success , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership.

You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes.

Reporting to the Director of Customer Success, , you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works.

This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation.

What you'll do

Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy.

Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution.

Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction.

Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs.

Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.

Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience.

Support customers during escalations by working with other leaders to coordinate clear, effective responses.

Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results.

What you'll bring

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.

Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.

Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.

Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.

Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.

Willingness to travel occasionally for customer meetings and team events, as needed.

Requirements

·Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments.
·Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals.
·Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
·Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities.
·Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders.

Benefits

·Flexible Paid Time Off
·Team Member Resource Groups
·Equity Compensation & Employee Stock Purchase Plan
·Growth and Development Fund

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at GitLab, mentioning your remote working experience and working hours (Async).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.