GitLab
Customer Success Architect, CEUR
Remote work allowed only within certain countries or regions.
Europe
Employer listed it 9 days ago · Added 5 days ago
First listed 9 days ago and still open.
Salary
Not stated
Location
Europe
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in Europe.
What the employer says
- Source listing states candidate location: "Remote, Germany, EMEA"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook .
What You’ll Do
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Remain knowledgeable and up-to-date on GitLab releases
Provide immediate onboarding activities
Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
Support GitLab Services in identifying and recommending training opportunities
What You’ll Bring
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Experience partnering with customers to define and achieve business outcomes
Familiarity working with customers of sizes relevant to the assigned segment
Exceptional verbal, written, organizational, presentation, and communications skills
Requirements
- ·Understanding of Git and typical branching strategies
- ·Knowledge of software development lifecycle and development pipeline
- ·Understanding of continuous integration, continuous deployment, DevSecOps
- ·Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- ·Experience partnering with customers to define and achieve business outcomes
Benefits
- ·Flexible Paid Time Off
- ·Team Member Resource Groups
- ·Equity Compensation & Employee Stock Purchase Plan
- ·Growth and Development Fund
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at GitLab, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.