GitLab
Senior Customer Success Operations Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 9 days ago · Added 5 days ago
First listed 9 days ago and still open.
Salary
$104,800 to $176,400
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, US, United States of America"
- Job description states: "residents of the United States only. This range"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Customer Success Operations Manager at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales & CX Operations, you will partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.
This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in GitLab's all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.
What You’ll Do
Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
Contribute to broader Revenue Operations initiatives where the CS perspective is needed.
What You’ll Bring
4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.
Comfort operating in a scaling environment where not everything is defined and structure must be created.
About the team
The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.
Requirements
- ·4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
- ·Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.
- ·Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.
- ·Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.
- ·Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.
Benefits
- ·Flexible Paid Time Off
- ·Team Member Resource Groups
- ·Equity Compensation & Employee Stock Purchase Plan
- ·Growth and Development Fund
- ·Home office support
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at GitLab, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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