Coder

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Senior Strategic Customer Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Source listing states candidate location: "United States, Remote"

Employer listed it 12 days ago · Added 10 days ago

First listed 12 days ago and still open.

Salary

$139k to $201k per year

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback.

What you’ll do here

Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform.

Remove barriers to adoption so customers achieve their desired outcomes expediently.

Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.

Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes.

Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting.

Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.

Oversee renewals and forecasting, ensuring timely, successful commitments.

Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them.

Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones.

Develop deep expertise in Coder’s products to provide global customer coverage.

What we’re looking for

5+ years in customer success or a technical customer-facing role, with experience independently managing enterprise accounts and driving adoption, retention, and expansion.

Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC; ability to discuss how these fit into a customer’s environment and inform their adoption strategy.

Experience guiding customer onboarding and deployments in SaaS or self-hosted environments. Able to understand a deployment architecture, ask informed questions about infrastructure and security, investigate common issues using logs and documentation, and turn findings into clear next steps.

Hands-on experience with Salesforce and other industry-standard CS platforms.

History of building strong relationships across executive, business, and technical stakeholders.

Consistent internal advocacy for customers and ability to provide actionable feedback for Product and cross-functional teams.

Habit of staying current on industry trends, CS best practices, and the competitive landscape.

Startup experience.

High EQ with strong verbal communication and technical writing skills.

Self-motivated with a creative and analytical approach to problem-solving.

Bonus tacos if you have

Requirements

·Self-motivated with a creative and analytical approach to problem-solving.
·Bonus tacos if you have
·Customer success or sales experience focused on developer tools.
·Renewal management experience.
·Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon).

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Coder, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.