Fresh Prints
Customer Success Manager (Jewelry Industry)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 9 days ago · Added 5 days ago
First listed 9 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "South Africa (Remote), India, The Philippines"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Frontier
Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 380-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.
Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies.
About the Client:
EverSpark is a technology-forward custom jewelry manufacturing platform powering independent jewelry designers, retailers, and enterprise brands. Our platform enables customers to design, render, price, revise, approve, and manufacture custom jewelry through a seamless digital workflow.
We combine manufacturing expertise with modern software, AI-assisted design tools, and a high-touch customer experience to streamline the end-to-end custom jewelry process.
Role Overview
We are hiring a Jewelry Account Manager / Customer Success Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process.
This is a highly consultative, customer-facing role where you'll serve as the primary point of contact for customers. You'll help clients clarify design requirements, answer questions, coordinate with internal production teams, manage timelines, and ensure orders move smoothly from concept to delivery.
This role combines customer success, project coordination, pricing support, and production management , making it ideal for someone who enjoys both relationship management and operational execution.
The ideal candidate is highly organized, tech-savvy, an exceptional English communicator, and comfortable managing multiple high-value customer workflows in a fast-paced environment.
Key Responsibilities
Customer Account Management
Manage inbound customer requests for custom jewelry pieces
Serve as the primary point of contact for assigned accounts
Communicate directly with customers via email, phone, and messaging platforms
Ensure a high-touch, responsive customer experience
Requirement Gathering & Order Clarification
Review customer submissions and identify missing or unclear information.
Ask thoughtful clarifying questions to fully understand customer requirements before production begins.
Translate customer requests into clear, actionable instructions for internal teams.
Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs.
Ensure customer expectations are aligned with operational capabilities and production timelines.
Production & Internal Coordination
Requirements
- ·Review customer submissions and identify missing or unclear information.
- ·Ask thoughtful clarifying questions to fully understand customer requirements before production begins.
- ·Translate customer requests into clear, actionable instructions for internal teams.
- ·Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs.
- ·Ensure customer expectations are aligned with operational capabilities and production timelines.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Fresh Prints, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.