Fresh Prints
Customer Service Associate
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 12 days ago · Added 5 days ago
First listed 12 days ago and still open.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "The Philippines (Remote), The Philippines"
What Nomaders makes of it
- Residency required in Philippines
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Support a multi-million dollar business' supply-chain & logistics team
Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.
The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience.
Performance Expectations
A successful associate will:
Consistently meet productivity and quality benchmarks
Demonstrate strong attention to detail in documentation and communication
Apply feedback to reduce repeat errors
Show ownership of tickets from start to resolution
Prioritize customer-first decision-making
Maintain reliability and accountability during assigned shifts
Key Responsibilities
Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Maintain professionalism and brand standards in all client-facing communication
Contribute to process improvements by identifying recurring issues or inefficiencies
Eligibility and Qualifications
At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
Comfortable working in a fast-paced, metrics-driven environment
Strong written communication skills with the ability to maintain a professional brand voice
Requirements
- ·At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
- ·Comfortable working in a fast-paced, metrics-driven environment
- ·Strong written communication skills with the ability to maintain a professional brand voice
- ·Skills and Competencies
- ·Strong written and verbal communication skills
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Fresh Prints, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.