Dotmatics
Customer Support Associate | Graphpad - Japan
Remote role where the employee must remain based in a particular country.
Japan only
Employer listed it 2 weeks ago · Found 5h ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Japan only
Timezone
APAC
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Japan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - Japan"
What Nomaders makes of it
- Residency required in Japan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our Why At Dotmatics
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.
We have a vision for a new Lab of the Future that will change the future of scientific research.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.
Shaping the Future of Science At Dotmatics
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.
We are Science Driven. We are Customer Centric. We are Better Together.
What do we need
We are looking for a Customer Success Associate to join our Customer Success team in Japan. This role exists to support our Customer Success Lead and ensure our Japanese customers receive consistent, high-quality service at every stage of their journey. The right person for this role is organized, detail-oriented, and takes genuine pride in their work, is a self-starter, and works flexibly with minimal supervision. You will be the steady hand behind order processing, document management, and day-to-day customer engagement to keep things accurate, moving, and well-communicated.
We are in an active period of change as we integrate with our parent company. Systems and processes are evolving. The ability to follow established workflows carefully, ask good questions, and communicate proactively with teammates across time zones is as important as any technical skill.
In this role you will get to
Enter and manage order data across internal systems, ensuring accuracy at every step
Review incoming order emails to verify invoice amounts, expiration dates, serial numbers, and user information, and transfer relevant data into the appropriate systems
Register serial numbers in the database, process authentication codes, and complete order data as required
Generate invoices, delivery slips, and registration certificates in PDF format using internal tools
Save and organize completed documents in Google Drive and prepare them for final review prior to delivery
Communicate with team members via Slack in a timely and organized manner, following established team protocols
Serve as a first point of contact for customer inquiries and requests via email and phone
As a secondary focus
Build and maintain trusted relationships with customers, ensuring satisfaction with our products and services
Develop a thorough understanding of our products and offerings in order to provide accurate and helpful information to customers
Coordinate with internal teams and our offshore team, ensuring clear and timely handoffs
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Dotmatics, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.