ClickHouse
More roles at ClickHouseSenior Technical Customer Support Engineer - Japan
Remote role where the employee must remain based in a particular country.
Listed for Japan
From the employer's advert: We are hiring for this role in Japan.
Employer listed it 4 weeks ago · Added 4 weeks ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Listed for Japan
Timezone
APAC
Contract
Full-time
Experience
Senior
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
This is a customer-facing role that will include some onsite customer visits in Japan.
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
A USD$500 Home office setup if you’re a remote employee.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Japan. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Japan, Remote"
What Nomaders makes of it
- Residency required in Japan
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
We are hiring for this role in Japan. Your exact location within the country does not matter as the role is not office-based, but we do have an office in Shibuya, Tokyo. Being locared in Tokyo is preferred but not required.
What you will be doing:
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We hope to find you ready to take on a large variety of tasks related to our customers locally in Japan, as well as more regionally across APJ and EMEA. This is a customer-facing role that will include some onsite customer visits in Japan. You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us expand our regional presence in Japan!
Examples of projects you might contribute to:
Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone
You will build strong, trusted relationships with colleagues, customers, and partners
What you will bring along:
Prior experience within a technical support organization
Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience
Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal communication skills in both Japanese and English
Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
Self-driven, curious, and eager to continuously learn and grow
Bonus points:
Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community to deliver an amazing user and customer experience
Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live
Perks
Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
Requirements
- ·Prior experience within a technical support organization
- ·Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- ·Strong written and verbal communication skills in both Japanese and English
- ·Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
- ·A mindset of teamwork, global engagement, empathy, and solving challenging problems
Benefits
- ·Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- ·Healthcare - Employer contributions towards your healthcare.
- ·Equity in the company - Every new team member who joins our company receives stock options.
- ·Time off - Flexible time off in the US, generous entitlement in other countries.
- ·A USD$500 Home office setup if you’re a remote employee.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ClickHouse, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 26d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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