DataGrail

Senior Customer Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the employer's advert: DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color,…

Employer listed it 8 days ago · Added 5 weeks ago

Been open since 5 weeks ago, still being checked, but it has been live a while.

Salary

$150,000 to $180,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Our compensation ranges apply to all US-based job postings regardless of state.
Contract: All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from…
Experience asked for: Not mentioned in the advert
Pay: The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - United States, United States-Remote"
Job description states: "US-based"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

The Opportunity:

Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business.

As a Senior Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.

What You'll Do:

Own the customer journey from onboarding through long-term success and retention.

Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.

Drive platform adoption and customer value by helping organizations operationalize privacy best practices.

Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.

Proactively monitor customer health, identify churn risks early, and drive resolution plans.

Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.

Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.

Advocate for customer needs and share actionable feedback to help shape product improvements

What You'll Bring:

Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles

Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA

Experience working with privacy platforms or related technologies, including tools like DataGrail

Strong project management and problem-solving skills with the ability to manage multiple customer priorities

Ability to build trusted relationships with both technical and business stakeholders

Clear communication skills and confidence working with customer leadership teams

Ability to proactively identify customer risks, drive adoption, and improve customer outcomes

Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Bonus Points

Experience working with privacy, security, legal, or compliance teams

Familiarity with SaaS onboarding or implementation workflows

Requirements

·Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
·Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
·Experience working with privacy platforms or related technologies, including tools like DataGrail
·Strong project management and problem-solving skills with the ability to manage multiple customer priorities
·Ability to build trusted relationships with both technical and business stakeholders

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at DataGrail, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.