Customer.io
Sr Sales Manager, Mid-Market - USA (Remote)
Remote work allowed only within certain countries or regions.
North America
Employer listed it 12 days ago · Added 5 days ago
First listed 12 days ago and still open.
Salary
$140,000
Location
North America
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Sales
Stated by the employer in the job description
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in North America.
What the employer says
- Source listing states candidate location: "Americas Remote, USA Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You'll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.
This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you'll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.
What you'll own:
Lead and develop a high-performing team
Coach Account Executives to consistently meet or exceed quota and grow into their next role
Run focused 1:1s built around deal quality, skill development, and real accountability
Ramp new reps quickly and address performance gaps early, before they compound
Build a team culture rooted in ownership, collaboration, and high standards
Drive pipeline health and forecast accuracy
Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
Use metrics and experimentation to make outbound sharper over time
Use metric review and experimentation to improve outbound effectiveness over time
Support high-quality deal execution
Coach reps to run well-qualified mid-market opportunities from discovery through close
Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
Spot patterns in stalled deals and raise the whole team's execution maturity
Partner cross-functionally
Requirements
- ·A clear, direct communicator who holds a high bar without needing to raise their voice
- ·Effective cross-functionally in a collaborative, fast-moving, growth-stage environment
- ·Compensation & Benefits
- ·We believe in transparency. Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
- ·See full benefits here →
Benefits
- ·We believe in transparency. Compensation for this role is $140,000 base + $140,000 variable = $280,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
- ·See full benefits here →
- ·No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- ·30-minute conversation with a Recruiter
- ·45-minute conversation with the Hiring Manager
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Customer.io, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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