Cribl

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Customer Success Engineer, Sydney

Work from home

Remote role where the employee must remain based in a particular country.

Australia only

From the listing details: Source listing states candidate location: "Remote - Australia, Australia - New South Wales"

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Australia only

Timezone

APAC

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours
Where you can work from: You live in Sydney
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - Australia, Australia - New South Wales"

What Nomaders makes of it

Residency required in Australia
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value”

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Location: Sydney

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will…

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion

Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization

Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers

Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics

Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data

Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer

Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer

Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value

Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.

Customer facing presentation history in program reviews or similar events

Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle

Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Quick learner with good technical and problem-solving skills

Bonus Points/Preferred Qualifications:

Requirements

·Bonus Points/Preferred Qualifications:
·Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
·Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
·Working knowledge of major cloud providers (AWS, Azure, GCP)

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Cribl, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 28d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.