Technical Recruiter

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About The Role:

Are you ready to help build the future of Cresta’s Technical Teams? Do you love shaping and building Talent Acquisition practices while achieving ambitious hiring goals? Cresta is hiring a Global Full Stack Technical Recruiter to help us attract, engage, and inspire future members of Cresta’s team. This role will focus heavily on building our Engineering pipeline to drive Cresta’s product roadmap and future innovation. You will drive the full life-cycle recruiting process while collaborating with the People team and hiring teams to build and improve our Talent Acquisition foundational practices and systems. You’ll work cross-functionally to build a diverse team of talented, driven people who accomplish amazing things together.

This role is based in the greater Toronto, Canada region and is a hybrid arrangement. We are globally distributed and you must be willing to flex across multiple timezones partnering with hiring teams across Canada, California, Germany, Romania and Australia.

Responsibilities:

Drive global recruiting process for engineering and technical talent, inclusive of campus hiring up through highly experienced engineers

Own the full cycle recruiting operation, including job promotion, sourcing, outreach, interview operations, and closing

Deliver innovative recruitment strategies to attract diverse talent across geos

Partner and cultivate strong relationships with key stakeholders, including the executive team and direct hiring managers

Connect with hiring teams to understand talent profiles, share insights on the talent/market landscape, and inform sourcing strategies

Monitor and maintain the health of our pipelines, and share timely updates with internal stakeholders

Ensure an exceptional candidate experience through effective communication and follow-up

Achieve hiring goals within desired timeframes while maintaining high-quality outcomes

Continuously identify the opportunities to improve the end-to-end hiring process and execute the improvements with teams and within the system

Develop and manage engineering event strategy to increase brand awareness and talent pipeline

Maintain ATS database hygiene, including inbound application review, and provide regular pipeline updates

Utilize our internal systems to deliver reporting and insights into recruitment metrics, pipeline health, and improve performance

Qualifications we value:

5+ years of experience managing full-lifecycle recruitment across various technical roles and experience levels

Experience in hiring an elite team with a very high bar, and experience in negotiating and closing deals

Have a strong presence in the local tech talent community and bring talent insights related to the competitive landscape forward

Thrive in a fast-paced, dynamic work environment with the ability to prioritize multiple stakeholders while delivering against ambitious hiring goals