Strategic Sales Director, West

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a Strategic Sales Director at Cresta, you will drive revenue growth by leading our largest and most complex sales opportunities. Reporting directly to the RVP of Strategic Sales, you're a natural hunter—skilled at identifying and closing net-new business, curating pipeline, and building strategic, long-term relationships with executive decision-makers. You’ll have a direct impact on the company’s trajectory by landing flagship accounts and expanding our footprint within strategic customers.

This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture.

Responsibilities:

Build and maintain a high-quality pipeline of new strategic opportunities through proactive outreach and prospecting

Design and execute strategic account plans focused on unlocking new revenue streams and expanding customer value

Lead complex, multi-stakeholder sales cycles from initial outreach to close

Serve as a trusted advisor to senior executives at Fortune 500 companies, clearly articulating Cresta’s value proposition and business impact

Partner with Customer Success to identify expansion opportunities and drive sustainable growth within existing accounts

Collaborate cross-functionally with Product, Marketing, and Engineering to influence roadmap and drive customer success

Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers

Develop and drive the overall long-term strategy for the account, aligned to customer business objectives

Consistently meet or exceed quota in a high-growth, performance-driven environment

Qualifications We Value:

7+ years of enterprise SaaS sales experience with a proven track record of hunting and closing net-new business

Experience leading complex sales cycles with C-level stakeholders at Fortune 500 companies

Strong ability to build executive-level relationships and influence strategic decision-making

Deep understanding of value-based selling and building business cases that tie to customer ROI

Comfortable navigating ambiguity and thriving in a fast-paced, early-stage environment

Strong collaboration skills and the ability to lead cross-functional teams toward a shared goal

Willingness to travel up to 25% or more as needed