Collibra
More roles at CollibraSenior Customer Support Engineer
Remote role where the employee must remain based in a particular country.
Australia only
From the listing details: Source listing states candidate location: "Remote, Australia, Remote - Australia"
Employer listed it 7 days ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Australia only
Timezone
APAC
Contract
Full-time
Experience
Senior
Category
Customer Support
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, Australia, Remote - Australia"
What Nomaders makes of it
- Residency required in Australia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).”
- “A bachelor’s degree or equivalent related working experience is required.”
Written as a nice-to-have
- “You have 3-5 years in a customer facing role, ideally in a SaaS environment.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Joining Collibra’s Support team
Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth.
Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
Senior Technical Support Engineers at Collibra are responsible for
Managing all communication with customers and partners required to resolve support tickets.
Assessing if support tickets are feature requests or product bugs.
Resolving support tickets within the limits of contractual service level agreements (SLA).
Replicating bugs.
Training and mentoring junior support engineers.
Coordinating and tracking the escalation of tickets.
Maintaining a record of all communication and actions in Zendesk.
Contributing frequently answered questions to the Collibra knowledge base.
Participating in replying to Collibra community questions and discussions.
You have
You have 3-5 years in a customer facing role, ideally in a SaaS environment.
Analytical and methodical problem solving skills.
Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).
Experience troubleshooting web-based applications.
Experience with Java and REST API.
Experience working closely with software developers.
Excellent knowledge of certificates - SSL, SSO, and LDAP.
Bachelor's Degree in Computer Science or related field or equivalent experience.
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
A bachelor’s degree or equivalent related working experience is required.
Requirements
- ·You have 3-5 years in a customer facing role, ideally in a SaaS environment.
- ·Analytical and methodical problem solving skills.
- ·Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL).
- ·Experience troubleshooting web-based applications.
- ·Experience with Java and REST API.
Benefits
- ·We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Collibra, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 20d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Pay not stated · You'll be taken to the employer's careers page.