Clinical Quality Analyst

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

The Clinical Quality Analyst is responsible for ensuring quality medical and clinical processes are conducted in accordance with company, industry, accreditation, state, and federal guidelines. This person will perform and manage quality assurance and clinical audits related to medical and clinical functions for quality, accuracy, and consistency to ensure an efficient process. This person will collaborate with clinical teams to resolve identified findings and recognize trends or broader areas of risk. The Clinical Quality Analyst will also review incident reports, support serious incident analysis, participate in survey preparation, and assist with corrective action plans and new state or program launches. This person will be familiar with company policy and be able to develop and constantly evaluate workflow procedures to ensure documentation compliance. This position assists with the development and maintenance of system policies and procedures, knowledge base, process improvements, and system improvements.

Responsibilities

Audit assigned medical and clinical records daily and meet established productivity expectations

Apply audit criteria consistently and accurately

Complete monitoring reports that summarize audit results, findings, and trends

Provide education and feedback based on audit findings and identified opportunities for improvement

Lead and/or participate in the implementation of quality improvement processes

Provide direct support to clinical teams implementing quality improvement initiatives

Assist in developing cross-company documentation procedures that support clinical compliance

Collaborate with administration and other departments to develop effective interdepartmental procedures

Notify the Quality and Safety Manager of matters related to the integrity of the medical record

Maintain a high level of confidentiality related to audit reviews and findings

Submit medical records as requested and within required timeframes

Provide accurate reporting on compliance and quality initiatives

Provide accurate reports to the Director of Quality, Safety, and Compliance Operations upon request

Participate in state, Medicaid, payer, and accreditation survey-preparedness initiatives

Assist with incident reporting, review, tracking, and investigation procedures, including serious incident analysis

Support corrective action plans and complete required follow-up within established timeframes