Clinical Quality Consultant

Clinical Quality Consultant

In Brief

We're a rapidly growing startup on a mission to make healthcare proactive by empowering physicians, nurses, and care team members with real-time data to save lives. You'll support product quality for an FDA-cleared, AI-driven clinical platform, from complaint investigation once it's live in hospitals, to the quality system and regulatory record that hold it all together.

Who We Are

Bayesian Health's mission is to improve patient outcomes by empowering clinicians with the insights they need to make the right decision for the right patient at the point of care. We're a diverse team of clinicians, engineers, AI experts, product designers, and performance improvement leaders committed to enabling smarter, patient-specific care delivery through unlocking the power of data.

We're funded by top tier tech and biotech investors: Obvious Ventures, Andreessen Horowitz, American Medical Association's venture arm, Catalio Partners, and LifeForce Capital. Recent recognitions include Forbes AI Top 50, World Economic Forum Tech Pioneer, Time Best Inventions, and BioTech AI Company of the Year. Read more about our peer-reviewed research in Nature Medicine associating our products with improved patient outcomes.

About the Role

When a care team asks why an alert did or did not fire, that question comes to our Clinical Production Support team, and answering it well takes real clinical judgment. Clinical case reviews are the largest share of that work and the heart of this role. You will investigate what happened in a given encounter, reach a sound and defensible conclusion, and communicate it clearly to the clinicians and client teams who asked.

Strong clinical reasoning is the foundation. On top of it, you will build a working understanding of how the product behaves, including how flags are generated, how suppression logic works, and how data moves from the EHR into the model. That technical fluency is taught here rather than expected at hire. The same is true of the medical device regulatory side, where you will grow into product complaint handling and, once trained, contribute to the disposition of possible anomalies that gate our releases.

This is a function still being built. Case volume is growing faster than the process around it, so you will be writing and improving the review standards, templates, and escalation paths as much as you follow them.

What You'll Own

Clinical Case Review

Perform clinical case reviews on sepsis alerts: work the encounter record, establish the clinical timeline, determine whether the alert behaved as designed, and produce an internal case review with cited evidence and a recommended next action.

Product & Technical Fluency

Build and apply working knowledge of how the product generates, suppresses, and delivers flags, including the EHR data that drives it, so your conclusions hold up to both clinical and technical scrutiny. Review the AI-assisted triage and classification our tooling performs, including investigation and complaint classification, ticket creation, and draft acknowledgements, and correct them where the clinical facts don't support the output.

Communication & Escalation

Write clear, accurate responses to the clinicians and clinical informatics teams who submitted the case, following our communication standards, which protect patient privacy and avoid giving clinical direction. Own escalation: route issues to the accountable team in data science, engineering, implementation, or clinical, give them the clinical context they need, and drive tickets through to closure rather than handing them off. Send close-out communications and close resolved tickets.

Caseload Management

Manage a concurrent caseload against response commitments: track status, prioritize by clinical and client risk, and keep the queue current without prompting.

Pattern Recognition

Look across cases, not only at them. Identify recurring patterns such as mapping failures, interface latency, or suppression gaps, quantify how often they occur, and raise them with the owning team before clients do.

Process Ownership

Create and improve case review templates, evidence standards, response language, triage rules, and escalation paths. Document what you build so the next reviewer reaches the same conclusion from the same facts.

Complaint Handling