AlphaSense
More roles at AlphaSenseSenior Analyst, Customer Success Operations
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "Remote - United States"
Employer listed it 6 days ago · Added 5 weeks ago
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
$99,000 to $110,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - United States"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “3 to 5 years of customer ops experience, ideally at a high-growth B2B SaaS or AI company.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About AlphaSense:
AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com . Come join us.
About the Role
The Senior Analyst, Customer Success Operations is a critical role within our Revenue Operations team, bringing broad Customer Success and Account Management knowledge to support our most complex projects. You'll serve as a cross-functional problem solver and connective layer across Customer Success Operations, making sure our programs and strategic work reflect real, on-the-ground context. This role is perfect for someone who thrives in ambiguity, enjoys being a go-to resource across functions, and wants a direct hand in how we execute our roadmap.
About the Team
The Customer Success - Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists, and leadership. We create and implement operational reporting and analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.
What You'll Do
Domain Expertise: Bring working knowledge of customer success and account management into Customer Success Operations. Nice to have exposure to pre-sales and application specialist functions.
CS Metrics & Reporting: Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage and engagement KPIs, translating trends into insight CS leadership can act on and run the QA checks that catch issues before they reach leadership.
Cross-Functional Deployment Support: Partner with cross-functional teams, including account managers, customer success managers, pre-sales, and application specialists when needed, on large and complex projects.
Strategic Project Execution: Support the Senior Manager, Customer Success Operations on program delivery across our customer base, including account level context that requires broad cross-functional fluency.
Cross-Functional Partnership: Build working relationships with pre-sales, application specialists, and CS leadership stakeholders to represent CS Operations needs and surface early signals.
Project Support: Contribute to broader strategic project delivery, including CS Platform and Usage Based Pricing, as capacity allows.
Be the go to person for cross-functional and customer facing context within Customer Success Operations.
Who You Are
3 to 5 years of customer ops experience, ideally at a high-growth B2B SaaS or AI company.
Prior exposure to customer success.
Strong understanding of core SaaS and Customer Success metrics, including NRR, GRR, renewal rate, and usage-based KPIs such as MAU and DAU.
Comfortable working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong.
Comfortable working in ambiguity and solving open-ended problems with a proactive mindset.
Strong communication skills with the ability to influence and build trust with cross-functional teams.
Exceptional organizational skills and the ability to manage multiple priorities under tight deadlines.
Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at AlphaSense, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
$99,000 to $110,000 · You'll be taken to the employer's careers page.