Director, Platform Accounts Management

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Revenue Team:

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About the Role:

Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

What You’ll Do:

Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.

Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals

Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio

Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value

Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities

Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution

Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics

Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience

Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

What We Look For:

You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.

12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles

Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments

Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy

Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships

Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact

Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority

Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred