Abnormal
Digital Customer Success Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 weeks ago · Added yesterday
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
$95k to $112k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - USA"
- Job description states: "Candidates must reside in the Mountain"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Role
As a Digital Customer Success Manager at Abnormal AI, you will manage a high-volume customer portfolio through scalable, digital-first programs. Your focus is to drive adoption, retention, and growth by guiding customers through their lifecycle and ensuring measurable value from our platform.
You will design and execute targeted digital campaigns, monitor customer health, and collaborate with internal teams to address risks and optimize outcomes. Acting as a trusted advisor, you will use data and customer feedback to influence product, program, and content improvements across the digital journey.
Who you are
Skilled at analyzing customer data to identify risks, opportunities, and adoption trends
Experienced in digital lifecycle management and scaling engagement through campaigns or automation
Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs)
Collaborative team player who partners effectively across Sales, Renewals, Product, and Support
Comfortable articulating SaaS product features, benefits, and use cases to drive adoption
Able to balance multiple priorities across a large portfolio while staying organized and outcome-focused
What you will do
Manage a portfolio of 500–600 customers through digital-first engagement strategies
Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages
Monitor customer health and usage data to identify risks and take proactive actions
Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement
Partner with Renewal Managers on retention strategies for at-risk accounts
Surface insights and adoption trends to inform product roadmap, content, and digital programs
Contribute to playbooks, automation models, and scalable best practices for digital success
Must Haves
2–4 years in Customer Success, Account Management, or SaaS customer-facing roles
Candidates must reside in the Mountain (MST) or Central (CST) time zone.
Proven ability to drive adoption, retention, and growth through digital strategies
Strong analytical skills with experience interpreting customer health and usage data
Excellent written and verbal communication skills for both digital and live customer interactions
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Abnormal, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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