5CA

English Customer Support Agent - LATAM

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Colombia

From the employer's advert: You are located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.

Employer listed it 7 days ago · Added 6 days ago

First listed 7 days ago and still open.

Salary

Not stated

Location

Listed for Colombia

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: You are located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - Colombia; Remote - Costa Rica; Remote - El Salvador; Remote - Guatemala; Remote - Nicaragua; Remote - Panama; Remote - Peru, LATAM (Remote)"
Job description states: "located in Colombia"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“(Optional) Experience in a Customer service environment is a plus.”

Questions worth asking: Nomaders interpretation

No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.

About you

You speak and write English at an advanced level (minimum C1).

You are located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.

You are ok with providing phone support.

You are interested in E-commerce, consumer electronics, and customer satisfaction

You are always open to working with new technologies and products

You are a fast learner, take the initiative and excel at troubleshooting

You have a dedicated quiet workspace located within your residence

(Optional) Experience in a Customer service environment is a plus.

Technical requirements

A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally

A minimum of 8 GB RAM

Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer

A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above )

An Integrated Graphics card.

A smartphone usable for two-factor authentication that runs at least:

Android 10.0 or newer

Apple iOS 16.0 or newer

What we offer:

The flexibility to work 100% remotely with no wasted commute time and travel costs

A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness

Innovative digital tools and comprehensive training, with access to our library of online training courses

Requirements

·You speak and write English at an advanced level (minimum C1).
·You are located in Colombia, Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, or Peru.
·You are ok with providing phone support.
·You are interested in E-commerce, consumer electronics, and customer satisfaction
·You are always open to working with new technologies and products

Benefits

·The flexibility to work 100% remotely with no wasted commute time and travel costs
·A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
·A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
·Innovative digital tools and comprehensive training, with access to our library of online training courses
·Various learning and career development initiatives throughout the year

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at 5CA, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 7d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.