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Writer

Enterprise AI transformation lead (UK)

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · London, UK

Employer listed it 8 weeks ago · Added 2 days ago

Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Hybrid · London, UK

Timezone

GMT

Contract

Full-time

Experience

Lead

Category

Customer Support

This employer didn't state pay. Jobs like this usually pay around $165k–$230k a year, a typical range taken from 58 lead-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around London, UK, so you need to live within commuting distance.

What the employer says

  • Source listing states candidate location: "London, UK"
  • Listing mentions "hybrid"

What Nomaders makes of it

  • Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

🚀 About WRITER

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

📐 About the role

We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model.

This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity.

This role is available as a hybrid position based out of our London hub. You will report to the director of AI transformation and success.

🦸🏻‍♀️ What you'll do

Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy

Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption

Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives

Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews

Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates

Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives

Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team

⭐️ What you need

5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations

Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact

Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts

A curious mindset and an active listening style that marks you as a genuine leader who people want to follow

A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex busine

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

  • ·Generous PTO, plus company holidays
  • ·Comprehensive medical and dental insurance
  • ·Paid parental leave for all parents (16 weeks)
  • ·Fertility and family planning support
  • ·Early-detection cancer testing through Galleri

How to apply

  1. 1Check the flexibility label above, hybrid, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Writer, mentioning your remote working experience and working hours (GMT).
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked 22 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

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