Vultr
Customer Service Representative
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 6 weeks ago · Added yesterday
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
Vultr Cares
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
Join Vultr
Vultr is seeking a highly motivated Customer Support Representative to help deliver exceptional service to our customers while resolving account and billing issues. The ideal candidate is customer centric, detail oriented, works with a sense of urgency, and has a positive can-do attitude. This is a highly visible role in a high-growth technology company, which will require experience in a high ticket volume contact center environment, ability to multi-task, and strong communication skills. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.
Key Responsibilities
Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.
Maintain professional and clear communication with both customers and internal teams, providing status updates and confirming resolution until the issue is fully closed.
Troubleshoot account and billing issues by reviewing account subscriptions, billing statements, and platform data using established procedures and documentation.
Manage multiple tickets and prioritize tasks efficiently with a sense of urgency while maintaining a positive customer support experience.
Document and summarize interactions and resolutions accurately.
Develop proficiency in Vultr’s products, services, billing rates, and procedures.
Follow established workflows and contribute to process improvements.
Maintain high customer satisfaction scores (CSAT) while meeting
Meet performance metrics such as ticket resolution time and first contact resolution rate (FCR).
Requirements
- ·1+ years of experience resolving billing and account issues in a high-volume contact center supporting customers in the cloud hosting, SaaS, IaaS, or related technology industry.
- ·Strong customer service skills and the ability to communicate clearly in high-pressure situations
- ·Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities
- ·Strong written and verbal communication skills, including the ability to explain complicated billing issues and policies clearly to customers.
- ·Proficiency in the English language.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Vultr, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $50k–$80k · You'll be taken to the employer's careers page.