UpGuard

Customer Success Manager

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Australia

From the employer's advert: UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer.

Employer listed it 5 weeks ago · Added 5 weeks ago

Been open since 5 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Listed for Australia

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: If the role you are applying for is listed as based in the US, we are currently only able to support hiring in the following locations: CA, CO, FL, IL, MA, MD, MO, OR, PA, TX, WA, and DC.
Contract: Not mentioned in the advert
Experience asked for: 2+ years' experience in customer success, project management or account management.
Pay: $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Australia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Sydney, Brisbane, Hobart, Melbourne, Remote"
Job description states: "based in the US"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Why are we hiring this role?

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.

As a Customer Success Manager, you'll report to the Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions. What will you do?

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.

You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.

You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.

You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.

You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.

Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

What will you bring?

2+ years' experience in customer success, project management or account management.

An understanding of cyber risk management or risk management frameworks.

Experience with supporting and building customer relationships in a scalable manner.

Highly organized with the ability to update existing documentation and document new processes.

High-level of proficiency in the English language, both written and spoken.

The ability to work cross functionally with many internal groups and be a team player.

Curious and willing to learn.

What would give you an edge?

Experience in Customer Success tools, such as ChurnZero or GainSight.

Experience with a CRM, such as HubSpot or Salesforce.

Requirements

The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at UpGuard, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.