UiPath

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Customer Success Manager (Federal)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

Source: the job board's country tag. The advert itself does not name United States.

Employer listed it 6 weeks ago · Added 3 weeks ago

Been open since 6 weeks ago, still being checked, but it has been live a while.

Salary

$98k to $150k per year

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Entry

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)
Contract: Not mentioned in the advert
Experience asked for: Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote-Washington, D.C., Remote-Virginia, Remote-Maryland, Remote"
Job description states: "Located in the DMV area"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Federal Civilian org.

In this role, you will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs. You will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion.

This is a delivery-oriented Customer Success role for someone who can operate at the intersection of strategy, program execution, and technical complexity. You will partner closely with Account Executives, Sales Engineers, Technical Account Managers, Professional Services, Product, and customer teams to turn automation strategy into deployed value in secure federal environments.

What You'll Do

Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones

Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact

Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews

Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies

Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities

Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned

Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed

Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management

Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis

Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams

Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track

Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

What You'll Bring

Required:

Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work

Requirements

·Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
·Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
·Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
·Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
·Ability to build trusted relationships with both technical stakeholders and executive sponsors

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at UiPath, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 22d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.