Director, Product (KYB)

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year , reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

We're hiring an experienced and strategic Director, Product to lead Trulioo's KYB (Know Your Business) product portfolio. Reporting to the Chief Product Officer, you will own the vision, strategy, roadmap, and commercial success of one of the company's most important product lines, driving innovation across identity verification, compliance, and customer onboarding.

This is a highly visible leadership role responsible for shaping the future of digital identity. You will partner closely with Engineering, Data Science, Design, Go-to-Market, Partnerships, and Executive Leadership to deliver market-leading KYB solutions that help organizations build trust, reduce fraud, and meet evolving regulatory requirements around the world.

Success in this role requires balancing long-term strategic thinking with strong operational execution. You will leverage customer insights, market intelligence, emerging technologies, and AI-driven innovation to identify new growth opportunities, accelerate product development, improve decision-making, and create differentiated customer experiences.

This role is expected to champion the adoption of AI across both our products and product organization: identifying opportunities to embed AI into customer solutions while also leveraging AI to increase team productivity, improve product discovery, and enable faster, higher-quality decision-making.

This is a full-time, permanent position working remotely across Canada or the United States.

What You’ll Be Doing:

Product Strategy & Portfolio Leadership

Define and execute the long-term vision, strategy, and multi-year roadmap for Trulioo's KYB product portfolio, ensuring alignment with company objectives and market opportunities.

Partner closely with the Chief Product Officer and executive leadership team to establish strategic priorities, investment decisions, and portfolio planning.

Identify emerging market trends, regulatory changes, customer needs, and competitive dynamics to continuously evolve product strategy and maintain market leadership.

Evaluate build, buy, and partner opportunities that accelerate innovation and expand Trulioo's platform capabilities.

Product Execution

Lead the successful delivery of product initiatives from concept through launch and continuous optimization.

Partner with Engineering, Design, Data Science, Compliance, Partnerships, Product Marketing, Sales, and Customer Success to deliver exceptional customer outcomes.