Trading 212
Customer Care Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Sofia
Employer listed it 10 months ago · Added yesterday
Been open since 10 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Sofia
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Sofia, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Sofia, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our mission is to enable everyone to build wealth
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €50 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The role
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
What you need to have
Proficiency in English (C1 or above)
Customer-orientated approach
Good time management and multitasking skills
Willingness to learn and develop
Adaptiveness to a rapidly changing environment
Bonus points
Previous experience in customer service
Understanding of the stock market and the fintech industry
Fluency in another language
What you'll do
Communicate with clients in English/Bulgarian
Deal with incoming inquiries via chat and email
Help clients get acquainted with our app
Troubleshoot account-related issues
Channel client’s feedback
Working on a 24/7 schedule, organized in shifts
What we offer
Requirements
- ·Willingness to learn and develop
- ·Adaptiveness to a rapidly changing environment
- ·Previous experience in customer service
- ·Understanding of the stock market and the fintech industry
- ·Fluency in another language
Benefits
- ·Comprehensive training program to adapt to the insights of the business
- ·Upskill trainings throughout your career
- ·Full appreciation of your talent and ideas
- ·Generous remuneration package
- ·Excellent social benefits, including 25 days off, a sports card and private health insurance
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Trading 212, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.