Synthesia

Technical Support Specialist - German Speaking

Work from home

Remote role where the employee must remain based in a particular country.

United Kingdom only

Employer listed it 4 months ago · Added 5 days ago

Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

United Kingdom only

Timezone

GMT

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "UK Remote, London, Remote"

What Nomaders makes of it

Residency required in United Kingdom
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Technical Support Specialist

As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia

delivers a reliable and consistent experience for our customers. You’ll be the go-to

team for internal technical escalations and play a key part in Synthesia’s technical

Success.

You’ll investigate complex platform issues, apply technical fixes where possible,

and escalate clearly to Engineering when required. You’ll own cases end to end,

reproducing problems, analysing logs and data, validating workarounds or

patches, and confirming resolution with the customer.

Role Responsibilities:

Investigate and troubleshoot complex technical issues across the Synthesia

platform

Apply fixes, configuration changes, or validated workarounds where possible

Escalate to Engineering with clear diagnostic details and impact assessments

Reproduce reported issues in internal environments to identify root causes

Analyse logs, data, and customer configurations to support investigations

Validate fixes or patches and confirm resolution with the customer

Document findings, solutions, and technical procedures for future reference

Collaborate with Product and Engineering teams to report bugs and suggest

improvements

About You:

Requirements

·Minimum 5 years of experience in a technical support or similar customer-facing technical role
·Strong troubleshooting and problem-solving skills, with a logical and analytical approach
·Confident communicator with clear, concise verbal and written skills
·Solid technical foundation and curiosity to learn new systems and tools
·Experienced in diagnosing and resolving technical issues remotely

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Synthesia, mentioning your remote working experience and working hours (GMT).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.