Delinea
Technical Support Engineer II
Remote role where the employee must remain based in a particular country.
United Kingdom only
Employer listed it yesterday · Added yesterday
First listed yesterday.
Salary
£42,000 to £49,000
Location
United Kingdom only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Home Office (Belfast), Home Office (United Kingdom), Remote"
What Nomaders makes of it
- Residency required in United Kingdom
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com , LinkedIn , X , and YouTube .
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Summary:
Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.
Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.
This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.
This position reports directly to the Technical Support team manager.
This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.
What You'll Do:
Provide post-sale technical support to customers and partners
Assess and document reported customer issues
Formulate and communicate resolution plans
Gather necessary information and resources
Investigate and reproduce case scenarios
Provide clear customer responses and document corrective actions
What You'll Need:
1-2 years of proven relevant professional experience as a technical support agent or its equivalent
In depth knowledge and experience in at least some of the following:
IT and System administration
Networking and data transport and encryption
Cloud infrastructure, Machine, network and services virtualization
Security concepts and methodologies
Relational databases and SQL language proficiency and .NET applications are a bonus
Requirements
- ·Ability to work diverse, international, customer and team environments
- ·Able to communicate technical concepts at a professional level in multiple languages is a plus.
- ·Trustworthy, self-motivated, and reliable
- ·Accountability, transparency, and ownership
- ·Desire to work in a dynamic and challenging environment
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Delinea, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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£42,000 to £49,000 · You'll be taken to the employer's careers page.