Synthesia

More roles at Synthesia

Strategic Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · London

Employer listed it 6 days ago · Added 4 days ago

First listed 6 days ago and still open.

Salary

Not stated

Location

Hybrid · London

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Based in London.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Compensation

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "London, Hybrid"
Listing mentions "Hybrid" and 3 days a week in the office

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS”

Questions worth asking: Nomaders interpretation

This role involves office time, but the advert does not say how often. Ask how many days a week are expected on site.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

The Role

As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.

What You'll do

Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers

As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users

You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

Ideal for an individual who wants to expand their career with a fast-growing software company

We’d love to hear from you if you have

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

Experience in managing a Book of Business along with KPIs

A track record in managing risk, forecasting, and identifying growth opportunities

Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

Successfully onboarding new clients and building key relationships in the first critical months and beyond

Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

Light video editing using the Synthesia platform

Retention and growth of our enterprise clients

Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

You need to be fluent in English

Based in London. This is a hybrid role where you need to be in the office 3 days a week.

We’d be particularly excited if

Requirements

·Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
·Experience in managing a Book of Business along with KPIs
·A track record in managing risk, forecasting, and identifying growth opportunities
·Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
·Successfully onboarding new clients and building key relationships in the first critical months and beyond

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Synthesia, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.