Sweep
Customer Success Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York City
Employer listed it 9 months ago · Added 5 days ago
Been open since 9 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$120k to $170k per year
Location
Hybrid · New York City
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York City, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York City, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
As a Customer Success Manager , you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.
Key Responsibilities
Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
Lead enterprise onboarding, technical configuration, and strategic enablement plans.
Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
Develop scalable best practices and playbooks for enterprise success and expansion.
What We're Looking For?
5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
Salesforce Administrator certification (preferred).
Proven ability to manage multi-stakeholder relationships across business and technical teams.
Experience with complex integrations, security reviews, and compliance processes.
Exceptional communication and executive presentation skills.
Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.
The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
About Sweep:
Requirements
- ·Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
- ·The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Sweep, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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