Supabase

Support Engineer (EMEA)

Region Restricted

Remote work allowed only within certain countries or regions.

Europe

Employer listed it 16 months ago · Added 2 days ago

Been open since 16 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Europe

Work style

Async

Contract

Full-time

Experience

Mid

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Europe.

What the employer says

Source listing states candidate location: "Remote, EMEA"
Job description states: "work from anywhere"

What Nomaders makes of it

Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ).

Identify where internal tooling might be developed or obtained to improve support efficiency.

Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

Excellent communication skills and fluency in English.

Skilled in using Linux/Unix operating systems and the command line.

Experienced working with GitHub Issues and Discussions.

Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

Having a degree in Computer Science is a plus too.

Timezones & Logistics

It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).

This position covers Monday → Friday

What We Offer

Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

Requirements

·Skilled in using Linux/Unix operating systems and the command line.
·Experienced working with GitHub Issues and Discussions.
·Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
·Having a degree in Computer Science is a plus too.
·Timezones & Logistics

Benefits

·We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
·Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
·Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
·Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Supabase, mentioning your remote working experience and working hours (Async).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.