Solutions Engineer

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the role:

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

Developers can effectively identify and resolve slowdowns and errors in their applications.

Development teams increase developer productivity and customer satisfaction.

In this role you will

Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).

Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.

You’ll love this job if you

Enjoy talking about technology and interfacing with engineers and engineering leaders.

Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.

Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).

Have a fast-paced, results-driven mindset.

Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.

Please note- we're hiring a variety of levels so if you are interested but have less or more experience- please still apply!

Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.

Possess excellent communication and presentation skills.