Sentry
Senior Technical Customer Success Manager
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Amsterdam, Netherlands
Employer listed it 4 months ago · Added 4 days ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
€100,000–€120,000
Location
Hybrid · Amsterdam, Netherlands
Timezone
CET ±2
Contract
Full-time
Experience
Senior
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Amsterdam, Netherlands, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Amsterdam, Netherlands, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Sentry
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
About the role:
Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products.
You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you.
This is a one year fixed contract with potential for conversion after the one year.
In this role you will:
Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
Advocate for customers internally , clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
You’ll love this job if you:
Enjoy talking about technology and interfacing with engineers and engineering leaders
Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
Appreciate working on a variety of projects with customers from lots of different industries
Like being “in the middle of it all”, working across the organization to move the product forward
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle!
Qualifications
This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
Requirements
- ·This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- ·BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- ·5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- ·Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- ·Experience in working with complex, multi-divisional, multi-geographical customers
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Sentry, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
€100,000–€120,000 · You'll be taken to the employer's careers page.